With dozens of dedicated IT experts on staff with a proactive mind-set, it's routine for clients to expect better than 99.9%
database availability.
When our clients need us, we guarantee immediate response time via a 24x7 emergency on-call hotline,
the latest technology, and customer service oriented IT staff.
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Your remote support staff alert roster consists of
Primary assigned technician
Backup assigned technician
Pool of experience backup staff
Account manager
Technical manager
Executive management
24/7 emergency on-call procedure
Client calls emergency 24x7x365 hotline
Customer service representative contacts primary technician
If primary technician cannot be reached, backup technician is called
If backup technician cannot be reached, technical manager is called
If technical manager cannot be reached, executive management is called
We have over 40 full-time IT professionals on staff, responsiveness to a client call is never an issue.
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"Our commitment to you is world class client service and responsive support. Your
critical information systems are important to us, and I guarantee exceptional response time. My name is on every client's alert roster
and I invite you to contact me anytime I can assist or ensure better service is provided."
Ryan Stephens, President & CEO
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Services Overview
Emergency On-call
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