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Remote Support Download Info Sheet: 
Oracle Remote Support | Oracle Database Administration | Oracle Database Design | Oracle Development | Oracle Performance Tuning
Oracle High Availability Planning | Oracle ERP | Oracle Technology Forecast
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Data comes in all forms, from employee files stored in file cabinets to complex data warehouses accessed by thousands of concurrent end-users. Data helps organizations develop business plans, increase sales revenue, influence product life, better serve customers, and measure results. As the reliance on this mission-critical data increases, so does the demand for cost-effective and reliable data management services.
Perpetual Technologies’ remote support can be used to supplement existing staff, or in place of hiring permanent staff. Our support team provides a wealth of experience in Oracle Database 8, 8i, 9i, 10g, and 11g, development services in PL/SQL and Oracle Forms and Reports, Oracle Application Server, Clustered Environments, Collaboration Suite, as well as system administration in UNIX, Linux, and Windows. Due to the depth of experienced Oracle and UNIX administrators on staff, PTI is able to maximize its technical proficiency in all areas of Oracle and UNIX while providing superior customer support.
Understanding the Remote Model |
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When managing database software, it generally does not matter if the database server is in your office, in a computer room in the same building, or in another state hosted by another organization or department within your organization. What is important is reliable and secure connectivity as well as consistent and effective communication.
Perpetual Technologies understands the importance of your data and recommends security measures to protect your business. PTI recommends a layered security approach consisting of local, access, and firewall best practices.
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Passwords should be complex and non dictionary words. |
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| Individual consultants working on your account need their own user account and password. These passwords are not shared and are kept secured using industry strength encryption. |
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| User access should be audited. |
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| Remote logon of administrative accounts should be disabled [make use of su/sudo (UNIX/LINUX) or runas (Windows)]. |
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| Secure protocols such as SSH or Remote Desktop Connection should be used to communicate with systems. |
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| VPN solutions should be implemented instead of exposing multiple systems to the internet. |
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| Implementing PKI to further prevent unauthorized access is a plus. |
Many members of our Oracle remote support team have been granted SECRET security clearance through the Department of Defense, Defense Security Service (DSS). We will work within you to make certain that our team meets the background checks, background investigations, and security requirements of your organization.
In addition to security, communication excellence is the key to any successful remote support agreement. Perpetual Technologies’ consultants are comprised of Oracle certified professionals, Oracle instructors, and published authors. When entering into a support agreement, a detailed staffing plan is designed specifically with your needs in mind. The plan consists of a primary assigned DBA, a backup assigned DBA, a pool of experience SMEs, an Account Manager, and a Technical Manager. Through introductory meetings (preferably onsite) and regularly scheduled onsite and remote status meetings, our goal is that our team will feel like members of your own team.
Why Consider Oracle Remote Services?
The major advantages of Perpetual Technologies’ remote Oracle DBA support are cost savings and increased quality of support. When an organization chooses remote Oracle DBA support, Perpetual Technologies takes on the task of recruiting and maintaining DBA staff, funding employee benefits, office space, equipment, employee training, and other related employee costs. Small to midsize businesses may also experience a cost savings by not staffing a full-time DBA for part-time DBA work.
In addition to monetary savings, Perpetual Technologies is staffed with Oracle DBAs and support staff that possesses a depth and diversity of Oracle knowledge. This team of experts can provide around-the-clock support to ensure continuous coverage without interruptions due to sickness, vacation, or resignation.
What is included in Perpetual Technologies’ Oracle Remote Services?
Our database experts administer, maintain, and guarantee the health and security of your data. We utilize secure, proven technology to remotely manage client databases, or combine remote and onsite administration to expertly and efficiently complete the same day-to-day tasks as a full time employee. Clients can choose one of our remote service packages or customize a solution to best fit your needs.
PTI’s Oracle packages provide proactive monitoring, alerting, reporting, and routine/project maintenance for development, test, and production servers. Utilizing Oracle’s Grid Control product and a hands-on approach, our clients have the peace of mind of knowing that their environment is being attended to 24x7x365. |
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2010 Perpetual Technologies, Inc. | All rights reserved | Perpetual
Technologies, Inc. | 5649 Lee Road | Indianapolis, IN 46216 | (800) 538-0453
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